Shipping Conditions

 

Shipping FAQs

Roasting Warehouse strives to exceed your delivery expectations, however the stated delivery times are based on typical transit times and are estimates provided by Australia Post. We hope you understand that delays may occur during public holidays, peak shipping periods or due to other unforeseen circumstances; remote deliveries may also be on-forwarded to local transport companies and may encounter extended delays due to this. Feedback on your delivery experience is encouraged as it will allow us to continue to work on improving our service and offering to our valued customers.

We hope your products are delivered on time however Roasting Warehouse takes no responsibility for shipping times as they are estimated times provided by Australia Post. If something is missing from your order please contact us immediately at vic@roastingwarehouse.com.au or (03) 9329 2973

Payment

All orders must be paid for in full via our PayPal checkout system prior to the order being sent. If at any stage you experience an error in paying for an order via the www.roastingwarehouse.com.au website, please contact us at vic@roastingwarehouse.com.au or (03) 9329 2973

Product Returns:

As our valued customer, please be aware of the terms and conditions of our refund policy:

1) Roasting Warehouse will not provide product returns on any coffee beans, coffee making equipment including grinders and brewing equipment;

2) Roasting Warehouse will offer store credits or exchanges on coffee accessories where:

(a) Not the right product you ordered

If the product is not correct please contact us at vic@roastingwarehouse.com.au within 7 days of arrival of the product and we will be  happy to resolve this issue.