Trouble with your subscription?
Most things you can sort yourself in a couple of clicks — logging in, updating a card, pausing a delivery. We've laid out the quick steps below. If you'd rather just ask a person, we're one email away.
I can't log in to manage my subscription
To manage your subscription:
- Head to the account login page.
- Once you're in, click Subscriptions.
- That takes you to your dashboard, where you can make any changes.
If you're having trouble logging in, check you're using the same email you subscribed with, and try resetting your password. Still stuck? Email info@roastingwarehouse.com.au and we'll sort it out.
I need to update my payment method
- Log in to your customer portal.
- Click Subscriptions.
- On the dashboard, choose Billing Info and update your details.
If a payment has already failed, updating your card usually retries it automatically within 24 hours.
I want to skip, pause or cancel
You're in control:
- Open your dashboard via the Subscriptions section.
- Choose Pause, Skip, or Cancel — whatever suits.
Not sure which makes sense? Get in touch and we'll talk it through.
I need to update my shipping address
- Log in through your customer portal.
- Go to Subscriptions > Shipping Info.
- Update your address for upcoming deliveries.
One thing to note: changes may not apply to an order that's already been processed. If you're unsure, just ask.
I want to change my products or delivery frequency
Feel like mixing it up?
- Open your dashboard.
- Choose the subscription you'd like to change.
- Swap the product, or adjust how often it arrives — say, every two weeks instead of monthly.
Still deciding what works best? We can help — just get in touch.